Biketrax Terms and Conditions

Making your Payment
We accept Visa, Mastercard, Delta and Switch (Maestro). Alternatively,you may place your order over the telephone.
How to Contact Us
A full set of contact details is included on our Contact Page including a simple form for you to use to email us.
Shipping and Handling
Delivery Schedule UK MAINLAND ONLY All orders are normally received within 7 working days. Depending on the quantity, they will be sent by Royal Mail or by our courier. Carriage costs are automatically calculated by the shopping system. If you want to know carriage charges for any individual item, simply add it your basket and the carriage (P&P) will be displayed. Carriage costs vary according the items you select. The carriage costs shown on this website are for UK mainland delivery ONLY. If you require a cost for shipping to non-UK mainland addresses, please email us for confirmation prior to ordering OR submit your order and we will contact you to confirm the costs prior to any goods being despatched.
Your Security and Credit Card Security
Please note that we use a specialist Third Party secure server providor for credit card transactions (Secure Hosting Ltd) who use 128bit encryption technology, the strongest available. Your credit/debit card will not be charged until your goods (subject to availablity) are despatched. Orders are despatched Mon-Fri, 9.30am - 5.30pm. Assuming that we have the goods in stock, most orders will be despatched within two days of receipt or your order.
All prices quoted on this website include VAT at the UK rate of 20%
Your privacy
For specific information regarding our privacy policy, please refer to the Privacy Policy page
Back Orders
If your item is not in stock we will back order it for you and let you know. You will always be emailed the option to cancel your order if you would rather not wait.
If you wish to complain.
We want you to be happy, but in the event of there being a complaint and you needing to contact us, please email us using the details on our contacts page or alternatively, you can call on (44)0131 228 6633 Mon-Fri 9.30am - 6.00pm. Or write to us at Biketrax, 11 Lochrin Place, Tollcross, Edinburgh EH3 9QX, Scotland, UK.
Returns / Cancellations
We offer a 14 day no quibble returns policy on all goods purchased by mail order and online orders. Note that this does not apply to goods purchased in store, or to services (bike hires / bike fitting / custom bike builds). Bike hire resrvation deposits are non-refundable. Please phone first before returning goods so we are aware that the goods are being returned to us. Goods must be returned in a re-saleable condition and with the original packaging intact. Shipping costs are non-refundable as these are a service, not a product.
Special Offers
All special offers are available only while stocks last. Some special offers are a web only offer but most offers are also available in our shop. Just print of the web page and bring it in to the shop.
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